Privacy policy

Privacy Policy
Effective Date: April 2025

At Aspen Labs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you visit our site or place an order, we may collect:

  • Contact information: name, email address, shipping and billing address, phone number
  • Payment information: processed securely through our payment provider (we do not store full credit card numbers)
  • Order information: items purchased, order history, order value
  • Account information: username and password, if you create an account
  • Technical information: IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order, account, or customer service requests
  • Send marketing emails, if you've opted in (you can unsubscribe at any time)
  • Improve our website, products, and customer experience
  • Prevent fraud and maintain the security of our site
  • Comply with legal obligations

3. Cookies

We use cookies and similar tracking technologies to remember your preferences, understand how you use our site, and support essential site functions like your shopping cart. You can adjust your browser settings to refuse cookies, though some features of our site may not work properly as a result.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate our business (e.g., payment processors, shipping carriers, email marketing platforms), who are only permitted to use your data to perform services for us
  • Legal authorities, if required by law or to protect our rights, property, or safety
  • Business transfers, if Aspen Labs is involved in a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of marketing communications
  • Request a copy of your data

To exercise any of these rights, contact us at teamaspenlabs@gmail.com.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, please email:
📧 teamaspenlabs@gmail.com