Shipping policy

Shipping Policy
Effective Date: April 2025

Thank you for shopping with Aspen Labs! Below you'll find details about our shipping process, timelines, and costs.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received. Orders placed on weekends or holidays will begin processing the next business day.

During high-volume periods (sales, holidays, etc.), processing may take slightly longer. We'll notify you by email if there's a significant delay with your order.

2. Shipping Rates and Delivery Times

Shipping charges are calculated at checkout based on your location and the shipping method selected. Estimated delivery times (after processing) are:

  • Standard Shipping: 7–14 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day

These are estimates provided by our carriers and are not guaranteed. Aspen Labs is not responsible for delays caused by the carrier, weather, customs, or other events outside our control.

3. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.

4. Shipping Destinations

We currently ship to addresses within the United States.

5. Address Accuracy

Please double-check your shipping address at checkout. Aspen Labs is not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at teamaspenlabs@gmail.com — we'll do our best to update it before the order ships, but we can't guarantee changes once an order has entered processing.

6. Lost or Stolen Packages

Aspen Labs is not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivered but you haven't received your package, please:

  • Check around your property and with neighbors
  • Contact the shipping carrier directly
  • Contact us at teamaspenlabs@gmail.com and we'll help you look into it

7. Damaged Items

If your order arrives damaged, please refer to our Refund Policy for next steps.

8. Multiple Shipments

If your order contains multiple items, they may ship separately depending on availability and warehouse location. You won't be charged extra for split shipments.

9. Contact Us

Questions about your shipment? Email us at:
📧 teamaspenlabs@gmail.com